Global Printer Manufacturers – Customer Cashback

THE CHALLENGE

We were asked to develop a promotion management system with multi-territory and language capabilities able to support multiple cashback and gift reward mechanics, across EMEA.

The platform needed the client to be able to create additional promotions; each with variable criteria including promotional product(s), date range, proof of purchase, approved retailers and reward type.

APIs were required to allow fulfilment, reporting, customer service and verification for a number of third parties.

OUR SOLUTION

This was a great project.  We created the digital solution, from customer claim forms and emails, through to sending data to third party fulfilment partners. It was particularly cool building the ‘self-service’ setup feature so that we could pass the setup baton to the client.

THE TECHNICAL STUFF

We developed a sophisticated, secure digital platform incorporating:

• Multi-lingual claim submission website with image upload
• Automated claim validation to predefined criteria
• Manual claim verification feature
• Automated customer claim status updates
• Multi-lingual customer emails
• API stack
• Platform access controlled by user groups
• Campaign dashboard and web-based bespoke management information reporting
• Self-service campaign setup
• Bi-market configurable campaigns