Global Printer Manufacturers – Customer Cashback
We were asked to develop a promotion management system with multi-territory and language capabilities able to support multiple cashback and gift reward mechanics, across EMEA.
The platform needed the client to be able to create additional promotions; each with variable criteria including promotional product(s), date range, proof of purchase, approved retailers and reward type.
APIs were required to allow fulfilment, reporting, customer service and verification for a number of third parties.
This was a great project. We created the digital solution, from customer claim forms and emails, through to sending data to third party fulfilment partners. It was particularly cool building the ‘self-service’ setup feature so that we could pass the setup baton to the client.
THE TECHNICAL STUFF
We developed a sophisticated, secure digital platform incorporating:
- Multi-lingual claim submission website with image upload
- Automated claim validation to predefined criteria
- Manual claim verification feature
- Automated customer claim status updates
- Multi-lingual customer emails
- API stack
- Platform access controlled by user groups
- Campaign dashboard and web-based bespoke management information reporting
- Self-service campaign setup
- Bi-market configurable campaigns