The Sweet Sound of a Bose Cashback
Premium audio company Bose asked us devise and manage a cashback initiative for its desirable mini speakers. It needed to run across 13 countries and in nine languages.
Consumers who purchased Bose mini speakers needed a platform to submit their cashback claim and bank details. The claim would need to be validated before a direct fund transfer was authorised, which demanded intelligent systems to catch duplicates and help automate the validation process. And a secure API to the payment provider.
We built a web microsite platform to present T&Cs and FAQs, with a pre-populated form to make it easy for purchasers to stake their claim. We also implemented a manual validation procedure to support the automation. Cashback promotions can cause havoc by overloading an organisation’s customer support teams. Bose wanted to avoid that. So we sorted it by creating a smart online ‘Track Your Claim’ mechanism. Claimants and Bose support staff could log in to see the claim status.
THE TECHNICAL STUFF
We developed an end-to-end system to manage claims and authorise cashback payments that included:
- Multi-lingual claim submission microsite
- Automated claim processing & validation
- Secure API to payment providers
- Online claim status check for customers
- Special status access for Bose support agents